Dealing with difficult people

When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal…

When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even — your boss!

I’m sure that you always want to provide exceptional service to both your internal and external customers. However, in the real world, things go wr…