BLOG: Unlearn Your Assumptions
UNLEARN your assumptions.
UNLEARN your assumptions.
When John Legere became CEO of T-Mobile, he listened in on customer service calls for three hours, every single day.
The CEO of a 45 billion dollar telecom giant.
Could he have asked his front-line managers?
Yes.
Could he have asked his product teams?
Yes.
Could he have engaged customer success?
Yes.
He knew that any information he rece…
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